Contact Us
Contact Us — Pattibytes Express
We are here to help. Reach us through any of the channels below.
Customer Support
For order issues, refunds, and account help:
📧 Email: pbexpress38@gmail.com ⏰ Response time: Within 24 hours (typically within 2–4 hours)
In-App Support: Profile → Help & Support → Contact Us
Report a Problem with an Order
- Open the App
- Go to Orders → Order History
- Select the order
- Tap Report a Problem
- Describe the issue and submit — our team will respond within 24 hours
Restaurant Partners
Interested in listing your restaurant on Pattibytes?
📧 Email: pbexpress38@gmail.com
We will get back to you within 48 hours to walk you through the onboarding process.
Business & Press
📧 Email: pbexpress38@gmail.com
Legal, Privacy & Data Requests
📧 Email: pbexpress38@gmail.com
For data access, correction, or deletion requests under the DPDP Act 2023, please email us with the subject line "Data Request". We will acknowledge your request within 48 hours and resolve it within 90 days.
Grievance Officer
As required under the Information Technology Act 2000, Consumer Protection (E-Commerce) Rules 2020, and the DPDP Rules 2025, we have designated a Grievance Officer:
Grievance Officer: Pattibytes 📧 Email: pbexpress38@gmail.com 📍 Address: Patti, Punjab, India — 143416 ⏰ Acknowledgement: Within 48 hours ⏰ Resolution: Within 90 days
Address
Pattibytes Patti, Punjab, India — 143416
Technology Partner
Pattibytes Express is built and maintained by Thrillyverse. 🔗 @thrillyverse
Pattibytes Express — Fast. Fresh. Local.
Questions about this policy?
We're happy to clarify anything. Reach us at legal@pattibytes.com